References

  1. jump back Department of Health (2001) "NHS complaints procedure - national evaluation." Department of Health, London

    Sands A (2000) "Shutting the stable door after the horse has bolted " Self & Society Vol. 28 No 3, August-September 2000

    Clarkson P (2000) "Open Letter" [online] London: Physis. Available from: [accessed 4 July 2003]

  2. jump back Heron J (1996) "A Definition of CCI"

  3. jump back Dickson A (1982) "A Woman in Your Own Right" London: Quartet books

  4. jump back Heron J (1990) "Helping the Client" London: Sage

  5. jump back Talbut JW (1999) "Interpersonal Problem Solving" One to One Summer 1999 p7