References
Department of Health (2001) "NHS
complaints procedure - national evaluation." Department of Health,
London
Sands A (2000) "Shutting
the stable door after the horse has bolted " Self & Society
Vol. 28 No 3, August-September 2000
Clarkson P (2000) "Open
Letter" [online] London: Physis. Available from: [accessed 4
July 2003]
Heron J (1996) "A
Definition of CCI"
-
Dickson A (1982) "A Woman in Your Own Right"
London: Quartet books
Heron J (1990) "Helping the Client"
London: Sage
-
Talbut JW (1999) "Interpersonal Problem
Solving" One to One Summer 1999 p7